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Liliana Humin
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What channels can I use to receive online bookings?
Published April 1st, 2021 by Liliana Humin
With MyCOCKPIT you can receive online appointment bookings via your website, Facebook, Google, local.ch and search.ch. The more channels you use at the same time, the better you can reach your customers and the more bookings you will receive.
How can I be bookable on local.ch and search.ch?
Published April 1st, 2021 by Liliana Humin
local.ch is the number 1 booking platform in Switzerland. We therefore recommend that you activate your booking function on local.ch and search.ch in order to reach as many customers as possible. We explain how to do it: 1) digitalONE customers If you are a digitalONE customer, you can activate your booking function directly via your digitalONE cust
How can I deactivate the booking function on local.ch and search.ch?
Published April 1st, 2021 by Liliana Humin
If you no longer want to be bookable on local.ch and search.ch, we can deactivate the booking function for you. To do this, contact us at csm@localsearch.ch
What options are there to integrate the online booking function on my website?
Published April 1st, 2021 by Liliana Humin
MyCOCKPIT offers various options for installing your booking button on the website. You can find the different settings directly in the product here. 1 Fixed integration of the booking button in the desired position This option is usually supported by all website builders. It is enough to connect the link to your booking page with a simple button. C
What is the difference between time intervals and the accuracy of the calendar?
Published April 30th, 2021 by Liliana Humin
Accuracy of the calendar The accuracy of the calendar determines the level of detail with which your calendar is displayed. It defines the size of the slots in the day and week view. You can adjust this setting directly in the calendar. It only affects the display of the calendar. Time intervals Your time interval settings determine how many possibl
Do I have to confirm booking requests?
Published April 1st, 2021 by Liliana Humin
Booking inquiries must be answered in inquiry mode. Attention: After 7 days, unanswered booking requests are automatically deleted from the system. Make sure that booking inquiries are answered in a timely manner so as not to keep your customers waiting. You will be informed of booking inquiries by email. You will also receive a notification in MyCO
Create and edit appointment reminders
Published April 30th, 2021 by Liliana Humin
You can use the appointment reminder function to send your customers a reminder before or after the appointment. For example, to remind the customer of the appointment one day in advance or to remind them to make a new appointment a few days later. You can freely choose the text and sending time for the reminder and adjust it at any time. The number
How many reminders can I create?
Published April 30th, 2021 by Liliana Humin
You can create as many email reminders as you like. There’s no upper limit to these. You can also set up one SMS reminder. (Depending on the package) Hint Send a reminder 24 hours before an appointment and another one an hour before to keep your customers well informed!
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